Announcing New Donor Management System

We are excited to announce that we are launching a new website and donor management system. The new system gives you access to all these features in your web browser:

  • Manage your sponsorships
  • Manage your account and payment information
  • Download giving statements
  • Easily search and find children available for sponsorship
  • Receive regular communication from your child
  • Receive automatic payment reminders via email
  • Start fundraising campaigns for children or projects

We have imported your account details and sponsorships into the system. If we have your email address on file, you can access the your account right away.  Here are instructions on how to do this:

Account Access

  1. In your web browser go to the Sign in page.
  2. Enter your email address and click “Sign In”. There is no requirement to enter a password at this point.
  3. The system will recognize that the we have an account for you and will send you an email to verify the account and set up a password.
  4. Once you complete the password setup, you’ll be able to login an access your account.

If you don’t see that message, contact us and we’ll add your email address to your account.

Sponsorship Conversion

If you currently sponsor a child, you can convert your sponsorship to be managed online instead of by check or PayPal. If you sponsor more than one part of a sponsorship, you’ll need to repeat this process for each part and each child.

Follow the instructions below to convert your sponsorship to online.

  1. Click on “My Sponsorships” under the “My Account” menu.
  2. Click the “Convert to Online” button next to the sponsorship.hg-onboarding-convert
  3. Enter the credit/debit card to be used or use the card on file and click the “Update Sponsorship” button.

My Account Overview

Below is a summary of each menu item in your account.

  • Inbox – The Inbox allows you to communicate with the child(ren) you sponsor.
  • My Sponsorships – This page displays your current and previous sponsorships and allows you to convert the sponsorship to online, send a message, or cancel your sponsorship.
  • My Donations – This page shows a summary of your donations. You can download a giving statement from this page. The statement will only included donations made through our new system.
  • My Campaigns – With the Campaigns feature, you’re able to create your own fundraising campaigns to raise money for sponsorships.
  • Payment Info – Update your billing information.
  • My Profile/Update Profile – Update your contact information.
  • Change Password – Update your password.
  • Logout – Logout of your account.

 

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